Shipping Policy

At BULLITTCOUNTYPETSALON, we are committed to providing clear shipping information and a reliable delivery experience for our customers.

Shipping Destination

We currently ship orders to eligible addresses within the continental United States.

At this time, we do not provide shipping services to the following locations:

Alaska
Hawaii
Puerto Rico
U.S. Virgin Islands
Guam
American Samoa
Northern Mariana Islands
U.S. Minor Outlying Islands
APO/FPO/DPO military addresses
Other U.S. territories or offshore locations

Orders placed for unsupported locations may be canceled and refunded.

Free Shipping

We offer free standard shipping on eligible orders delivered within the continental United States.

Free shipping applies only to addresses located within the 48 contiguous United States and excludes Alaska, Hawaii, Puerto Rico, military addresses, and U.S. territories.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During holidays, promotional periods, or periods of increased order volume, processing times may be slightly extended.

Estimated Delivery Time

After an order has been shipped, delivery within the continental United States typically takes 7–15 business days.

The estimated total delivery time, including processing and shipping, is generally 8–18 business days.

Delivery times are estimates and may vary depending on:

Shipping destination
Carrier availability
Weather conditions
Public holidays
Transportation delays
Other circumstances beyond our reasonable control

Shipping Carriers

Orders may be shipped using national or regional carriers selected according to the delivery location, package size, and available shipping services.

The carrier used for an individual order may vary depending on the shipping address and order details.

Order Tracking

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

You can use the tracking number to monitor the progress of your shipment through the applicable carrier's tracking system.

Please allow up to 48 hours after shipment confirmation for tracking information to become active.

Undeliverable Packages

A package may be considered undeliverable if delivery cannot be completed because of:

An incorrect or incomplete shipping address
Refusal of delivery
Failure to claim the package
Inability to contact the recipient

Undeliverable packages may be returned by the shipping carrier.

If re-shipment is requested, additional shipping charges may apply depending on the circumstances.

Order Changes and Cancellations

Orders may begin processing shortly after they are submitted.

If you need to change or cancel an order, please contact our customer support team as soon as possible and include your order number.

We will make reasonable efforts to assist with your request, but changes or cancellations cannot be guaranteed once an order has entered the processing or shipping stage.

Delivery Delays

At BULLITTCOUNTYPETSALON, we aim to have orders delivered within the estimated timeframe.

However, specific delivery dates cannot be guaranteed. Delivery may occasionally be affected by carrier delays, weather conditions, transportation interruptions, public holidays, or other circumstances outside our reasonable control.