Return & Refund Policy

At BULLITTCOUNTYPETSALON, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return in accordance with the terms outlined below.

This Return & Refund Policy applies only to products purchased directly from our official website:

bullittcountypetsalon.com

Products purchased through third-party retailers, marketplaces, or other sales channels are subject to the return policies of those sellers.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

The product must be returned in its original condition.
The product must include the original packaging, accessories, and included components.
The product must not show signs of misuse, excessive wear, modification, or accidental damage.
A return authorization must be obtained from our customer support team before sending any item back.

Returns sent without prior approval may not be accepted or may experience processing delays.

How to Request a Return

To initiate a return request, please contact our customer support team and provide the following information:

Order number
Product name
Reason for the return request
Photos of the product if the return involves damage, defects, or an incorrect item received

Customer Support Contact:

Email:
support@bullittcountypetsalon.com

Phone:
+1 (276) 308-8783

If your return request is approved, we will provide return instructions and any necessary details.

Returned products should be shipped within 15 days after return approval.

Refund Policy

Once the returned item has been received and inspected, eligible refunds will typically be processed within 3–5 business days.

Approved refunds will be issued to the original payment method used for the purchase whenever possible.

After a refund has been processed, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution. In most cases, this may take approximately 5–10 business days.

A confirmation email will be sent once the refund has been initiated.

Return Shipping Costs

Returns Due to Product Defects or Shipping Issues

If a return is approved because of:

Product defects
Items damaged during shipping
Incorrect products received

BULLITTCOUNTYPETSALON may cover reasonable return shipping costs.

Returns for Non-Quality Related Reasons

For returns requested due to personal preference, incorrect selection, or other non-quality-related reasons:

Customers are responsible for return shipping costs.
Original shipping charges, if applicable, are non-refundable.

Non-Returnable Items and Situations

Returns may not be accepted in the following situations:

Products showing excessive wear, misuse, or accidental damage.
Products that have been modified or repaired without authorization.
Products damaged due to improper use or failure to follow product care instructions.
Items missing original packaging, accessories, or included components.
Return requests submitted after the 30-day return period.